Z-0827-2012

Siemens syngo.plaza VA20A Server Farm setup integrated to a RIS, model number 10592457

Name: Z-0827-2012 Siemens syngo.plaza VA20A Server Farm setup integrated to a RIS, model number 10592457
Creator: Siemens Medical Solutions USA, Inc
Published: 2011-05-01
License: https://open.fda.gov/license/

Siemens Medical Solutions USA, Inc. / initiated 2011-05-01 / Terminated / root cause: software

FDA source

Siemens Medical Solutions USA, Inc began a recall of Siemens syngo.plaza VA20A Server Farm setup integrated to a RIS, model number 10592457 on 2011-05-01. The reason FDA records is "The firm has become aware of the potential for an unintended merge of multiple patients when using syngo.plaza version VA20 with Server Farm setup integrated to a RIS. Sporadically it can happen that certain Patient IDs...". As of 2026-09-10, the recall status on record is Terminated, and MDM tags the root cause as software.

Recall record

Recall number: Z-0827-2012
Status: Terminated
Initiated: 2011-05-01
Posted: 2012-01-20
Terminated: 2014-01-24
Recalling firm: Siemens Medical Solutions USA, Inc.
Product: Siemens syngo.plaza VA20A Server Farm setup integrated to a RIS, model number 10592457.
Product code: LLZ System, Image Processing, Radiological
Reason for recall: The firm has become aware of the potential for an unintended merge of multiple patients when using syngo.plaza version VA20 with Server Farm setup integrated to a RIS. Sporadically it can happen that certain Patient IDs in the database are deleted and sent to NULL. This can cause incorrect merging with patients that already had a NULL Patient ID.
Root cause tag: software
FDA root cause: Software design
Action: The firm initiated their product recall in May 2011 by issuing a "Customer Safety Advisory Notice" informing all customers of the malfunction and providing instructions on how to avoid the error. The issue will be solved with the next version release, planned for June 2011.
Quantity in commerce: 3
Distribution: Nationwide Distribution - Including the states of Florida, Massachusetts and Wisconsin.
Product codes and lots: Model number 10592457, serial numbers 100174, 100177, and 100181.

Product code LLZ

K101666Class IISyngo. Plaza Va20aSiemens AG Medical Solutions / cleared 2010-08-10

MDM coverage of this record lists here, newest first.

About this record

Sourced from the FDA device recall database and the FDA enforcement reports, both ingested from openFDA. The recall record supplies the product, the reason and the product code; the enforcement report supplies the classification. The two datasets are exported by FDA on different days, and the date above is the older of the two, so nothing on this page is newer than it says.

MDM adds the root cause tag, derived from FDA’s own root cause text, and the cross-links to the product code, the clearances named on the record and MDM coverage. Where a recall has not been joined to an enforcement report, no classification is shown.

Data as of 2026-10-07, the FDA export date for this dataset. Page last changed 2026-09-05. View this recall on fda.gov (opens on fda.gov)