Z-1987-2015Class II

Philips GoSafe Communicator 7000L Personal emergency response system

Name: Z-1987-2015 Philips GoSafe Communicator 7000L Personal emergency response system
Creator: Lifeline Systems, Incorporated
Published: 2015-04-22
License: https://open.fda.gov/license/

Lifeline Systems, Inc. / initiated 2015-04-22 / Terminated / root cause: software

FDA source

Lifeline Systems, Incorporated began a recall of Philips GoSafe Communicator 7000L Personal emergency response system on 2015-04-22. FDA classified it as Class II and gives the reason as "Home communicator Model 7000L may not sense the phone line under certain unusual landline phone conditions". As of 2026-09-10, the recall status on record is Terminated, and MDM tags the root cause as software.

Recall record

Recall number: Z-1987-2015
Classification: Class II
Status: Terminated
Initiated: 2015-04-22
Posted: 2015-07-06
Terminated: 2016-08-24
Recalling firm: Lifeline Systems, Inc.
Product: Philips GoSafe Communicator 7000L Personal emergency response system.
Product code: ILQ System, Communication, Powered
Reason for recall: Home communicator Model 7000L may not sense the phone line under certain unusual landline phone conditions.
Root cause tag: software
FDA root cause: Software design
Action: Philips Lifeline notified all consignees of the recall via phone starting on April 22, 2015. The call informs consignees of the issue and actions to be taken. For questions, consignees can contact customer service at 1-800-451-0525 ext. 1608. Consignees were also sent a letter to all consignees instructing them that Lifeline would send out a qualified Installiation Representative for an equipment exchange.
Quantity in commerce: 3189 devices total, 38 are subject to recall
Distribution: Nationwide Distribution including AK AZ CA CT FL IA IL KY MA MD MT NC NE NH NY OH OR SC VA WA and WI.
Product codes and lots: Serial Numbers: 9030003931 9030001761 9030002025 9030002242 9030001588 9030000853 9030001696 9030003178 9030003086 9030000589 9030001526 9030003837 9030000681 9030003507 9030000600 9030001060 9030001517 9030004154 9030002875

Enforcement reports

One row per recalled product line

FDA enforcement reports joined to recall event Z-1987-2015
Recall number	Class	Status	Voluntary or mandated	Report date	Classified
Z-1987-2015	Class II	Terminated	Voluntary: Firm initiated	2015-07-15	2015-07-06

Product code ILQ

K914103Class IILifeline(r) Personal Response SystemLifeline Systems, Inc. / cleared 1991-09-27

MDM coverage of this record lists here, newest first.

About this record

Sourced from the FDA device recall database and the FDA enforcement reports, both ingested from openFDA. The recall record supplies the product, the reason and the product code; the enforcement report supplies the classification. The two datasets are exported by FDA on different days, and the date above is the older of the two, so nothing on this page is newer than it says.

MDM adds the root cause tag, derived from FDA’s own root cause text, and the cross-links to the product code, the clearances named on the record and MDM coverage. Where a recall has not been joined to an enforcement report, no classification is shown.

Data as of 2026-09-30, the FDA export date for this dataset. Page last changed 2026-09-05. View this recall on fda.gov (opens on fda.gov)