Z-1499-2017Class II

Arial Wireless Water-Resistant Call Pendant The Arial Pendant tag is part of the Arial wireless emergency...

Name: Z-1499-2017 Arial Wireless Water-Resistant Call Pendant The Arial Pendant tag is part of the Arial wireless emergency...
Creator: Stanley Security Solutions Inc
Published: 2016-06-22
License: https://open.fda.gov/license/

Securitas Healthcare LLC / initiated 2016-06-22 / Terminated / root cause: software

FDA source

Stanley Security Solutions Inc began a recall of Arial Wireless Water-Resistant Call Pendant The Arial Pendant tag is part of the Arial wireless emergency call management system. It enables residents in... on 2016-06-22. FDA classified it as Class II and gives the reason as "Devices were incorrectly programmed during manufacturing therefore depressing the pendant button may result in an alarm not sounding as intended". As of 2026-09-10, the recall status on record is Terminated, and MDM tags the root cause as software.

Recall record

Recall number: Z-1499-2017
Classification: Class II
Status: Terminated
Initiated: 2016-06-22
Posted: 2017-03-20
Terminated: 2017-11-20
Recalling firm: Securitas Healthcare LLC
Product: Arial Wireless Water-Resistant Call Pendant The Arial Pendant tag is part of the Arial wireless emergency call management system. It enables residents in assisted living, skilled nursing or independent living to call staff with the press of a button.
Product code: ILQ System, Communication, Powered
Reason for recall: Devices were incorrectly programmed during manufacturing therefore depressing the pendant button may result in an alarm not sounding as intended.
Root cause tag: software
FDA root cause: Software design (manufacturing process)
Action: Stanley Healthcare sent an Important Recall Notice dated June 22, 2016, to all affected customers. The notice instructed customers to discontinue use of the device and to contact the recalling firm to arrange for return of the device. The recalling firm also asked the customer to complete a response form indicating they read, understood and complied with the recall notice. Customers with questions were instructed to contact Arial Customer Service at 888-716-0077. For questions regarding this recall call 781-216-9035.
Quantity in commerce: 500 individual pendants
Distribution: Nationwide Distribution to AR, AZ, CA, FL, GA, IA, ID, IN, KS, MD, MN, MO, NC, NE, NJ, NY, OH, OR, PA, SD, UT, VA, and WI.
Product codes and lots: Serial numbers WP149149 through WP149398 and WP149649 through WP149898.

Enforcement reports

One row per recalled product line

FDA enforcement reports joined to recall event Z-1499-2017
Recall number	Class	Status	Voluntary or mandated	Report date	Classified
Z-1499-2017	Class II	Terminated	Voluntary: Firm initiated	2017-03-29	2017-03-20

Product code ILQ

The FDA recall record names no cleared device, and no clearance has been matched to it.

MDM coverage of this record lists here, newest first.

About this record

Sourced from the FDA device recall database and the FDA enforcement reports, both ingested from openFDA. The recall record supplies the product, the reason and the product code; the enforcement report supplies the classification. The two datasets are exported by FDA on different days, and the date above is the older of the two, so nothing on this page is newer than it says.

MDM adds the root cause tag, derived from FDA’s own root cause text, and the cross-links to the product code, the clearances named on the record and MDM coverage. Where a recall has not been joined to an enforcement report, no classification is shown.

Data as of 2026-09-30, the FDA export date for this dataset. Page last changed 2026-09-05. View this recall on fda.gov (opens on fda.gov)