Z-0486-2019Class II

Ascom Telligence Nurse Call System

Name: Z-0486-2019 Ascom Telligence Nurse Call System
Creator: Ascom (US) Inc.
Published: 2018-11-02
License: https://open.fda.gov/license/

Ascom (US) Inc. / initiated 2018-11-02 / Open, Classified / root cause: software

FDA source

Ascom (US) Inc. began a recall of Ascom Telligence Nurse Call System on 2018-11-02. FDA classified it as Class II and gives the reason as "There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B...". As of 2026-09-10, the recall status on record is Open, Classified, and MDM tags the root cause as software.

Recall record

Recall number: Z-0486-2019
Classification: Class II
Status: Open, Classified
Initiated: 2018-11-02
Posted: 2018-11-20
Recalling firm: Ascom (US) Inc.
Product: Ascom Telligence Nurse Call System
Product code: IQA System, Environmental Control, Powered
Reason for recall: There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B will start flashing, indicating that they are no longer communicating to the Gateway II. If this occurs, device failures that WOULD otherwise be annunciated WILL NOT be indicated at staff consoles that are configured to display failures.
Root cause tag: software
FDA root cause: Software Manufacturing/Software Deployment
Action: Ascom Partners / Distributors were contacted by e-Mail, USPS Mail and Phone as necessary on 11/02/2018 to determine where the Telligence 5.0 Product is installed.
Quantity in commerce: 57 units
Distribution: AL, CA, CO, GA, IN, KY, LA, ME, MI, MO, MN, MS, NE, NV, OH, PA, RI, TX UT, VA, WI
Product codes and lots: Version 5.0 (Build 5.0.4)

Enforcement reports

One row per recalled product line

FDA enforcement reports joined to recall event Z-0486-2019
Recall number	Class	Status	Voluntary or mandated	Report date	Classified
Z-0486-2019	Class II	Ongoing	Voluntary: Firm initiated	2018-11-28	2018-11-20

Product code IQA

The FDA recall record names no cleared device, and no clearance has been matched to it.

MDM coverage of this record lists here, newest first.

About this record

Sourced from the FDA device recall database and the FDA enforcement reports, both ingested from openFDA. The recall record supplies the product, the reason and the product code; the enforcement report supplies the classification. The two datasets are exported by FDA on different days, and the date above is the older of the two, so nothing on this page is newer than it says.

MDM adds the root cause tag, derived from FDA’s own root cause text, and the cross-links to the product code, the clearances named on the record and MDM coverage. Where a recall has not been joined to an enforcement report, no classification is shown.

Data as of 2026-09-30, the FDA export date for this dataset. Page last changed 2026-09-05. View this recall on fda.gov (opens on fda.gov)