Medical Device
Manufacturing
THE TRADE PAPER OF THE FACTORY FLOOR
Z-0260-2020Class II

Dario Blood Glucose Monitoring System, Model No. 1015-05, running Android software versions 4.3.0-4.3.2

Labstyle Innovations, Ltd. / initiated 2019-08-29 / Terminated / root cause: software

LABSTYLE INNOVATIONS began a recall of Dario Blood Glucose Monitoring System, Model No. 1015-05, running Android software versions 4.3.0-4.3.2 on . FDA classified it as Class II and gives the reason as "The Dario-Blood Glucose Tracker Android App versions 4.3.0-4.3.2 may experience duplicate logging of a blood glucose level reading". As of , the recall status on record is Terminated, and MDM tags the root cause as software.

Recall record

Recall number
Z-0260-2020
Classification
Class II
Status
Terminated
Initiated
Posted
Terminated
Recalling firm
Labstyle Innovations, Ltd.
Product
Dario Blood Glucose Monitoring System, Model No. 1015-05, running Android software versions 4.3.0-4.3.2
Product code
NBW System, Test, Blood Glucose, Over The Counter
Reason for recall
The Dario-Blood Glucose Tracker Android App versions 4.3.0-4.3.2 may experience duplicate logging of a blood glucose level reading.
Root cause tag
software
FDA root cause
Software change control
Action
The firm released Android App version 4.3.3 on August 29, 2019. Users were informed about the issue via push notification on 8/30/19, asking to update to the new version. An additional push notification was sent on 8/31/19, along with a Field Safety Notice letter sent to their "inbox". On 9/9/19, remaining potential relevant users received a third notification in which they were asked to upgrade their version through in-app and push notifications. Customers were instructed to do the following: Please update the latest Dario - Blood Glucose Tracker Android App version as follows o Open the Google Play store o Search for Dario Blood Glucose Tracker App o Press Uninstall button o Press OK to confirm the question "Do you want to uninstall this app?" o Once completed, press Install and verify you installed 4.3.3 version (or above) by pressing the "About this App" link. Customers with questions should contact the firm's Customer Service Center at 1-800-895-5921, Monday Friday, 9AM 5PM Eastern.
Quantity in commerce
126,271 (83,141 US; 43,130 OUS)
Distribution
Nationwide domestic distribution. Foreign distribution to Australia, Canada, UK, and Italy.
Product codes and lots
Android App Software versions 4.3.0-4.3.2

Enforcement reports

One row per recalled product line
FDA enforcement reports joined to recall event Z-0260-2020
Recall numberClassStatusVoluntary or mandatedReport dateClassified
Z-0260-2020Class IITerminatedVoluntary: Firm initiated