Z-1703-2025Class II
myQA iON; Article Number: MQ10-000
IBA Dosimetry GmbH / initiated 2025-04-01 / Open, Classified / root cause: software
IBA Dosimetry GmbH began a recall of myQA iON; Article Number: MQ10-000 on . FDA classified it as Class II and gives the reason as "Wrong analysis results can occur if the user creates two structures with the same name, except for one differing by a special character". As of , the recall status on record is Open, Classified, and MDM tags the root cause as software.
Recall record
- Recall number
- Z-1703-2025
- Classification
- Class II
- Status
- Open, Classified
- Initiated
- Posted
- Recalling firm
- IBA Dosimetry GmbH
- Product
- myQA iON; Article Number: MQ10-000;
- Product code
- IYE Accelerator, Linear, Medical
- Reason for recall
- Wrong analysis results can occur if the user creates two structures with the same name, except for one differing by a special character.
- Root cause tag
- software
- FDA root cause
- Software design
- Action
- On April 1, 2025, FIELD SAFETY NOTICE letters were sent to customers. Actions to be taken to prevent the error from occurring: When naming structures, please refrain from using any of the following special characters: % \ / : * ? < > | + Additionally, during the export of files into myQA iON, some TPSs cut off the structure names due to their length. Users are not notified when names are automatically shortened by the system. Please check that the structure name was correctly imported. Distribution of this Field Safety Notice: Please distribute this notice to all those who need to be aware within your area of responsibility where the affected medical device is in use. We would kindly ask you to acknowledge the receipt of this Field Safety Notice. Please sign and send back the attached Confirmation of Receipt within four weeks after the receipt of this Field Safety Notice. Contact information: Please feel free to contact us as follows if you have any further questions: USA, Canada, Latin America Europe, Middle East, Africa Asia Pacific Phone: +1 786 288 0369 Phone: +49 9128 607 38 Phone: +65 3129 2472 [email protected] [email protected] [email protected]
- Quantity in commerce
- 84 units (9US, 75 OUS)
- Distribution
- Worldwide - US Nationwide distribution in the states of AL, AR, FL, GA, KS, MD, OK and the countries of Algeria, Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Morocco, Norway, Poland, Slovakia, Spain, Israel, Kazakhstan, Kosovo, Libya, South Africa, Turkey, United Kingdom, Switzerland, Argentina, Brazil, Mexico, APAC: Indonesia, Japan, Peoples Republic of China, Philippines, South Korea, Thailand.
- Product codes and lots
- Article Number: MQ10-000; UDI-DI: EIBAMQ010000;
Enforcement reports
One row per recalled product line| Recall number | Class | Status | Voluntary or mandated | Report date | Classified |
|---|---|---|---|---|---|
| Z-1703-2025 | Class II | Ongoing | Voluntary: Firm initiated |
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