Z-1560-2010

One Touch Ping Insulin Pump using ezManager Max diabetes management software

Name: Z-1560-2010 One Touch Ping Insulin Pump using ezManager Max diabetes management software
Creator: Animas Corporation
Published: 2009-12-18
License: https://open.fda.gov/license/

Animas Corp. / initiated 2009-12-18 / Terminated / root cause: software

FDA source

Animas Corporation began a recall of One Touch Ping Insulin Pump using ezManager Max diabetes management software on 2009-12-18. The reason FDA records is "Software malfunction which disallows users to download, view and print information from their pump (including blood glucose, insulin delivery, carbohydrate and pump events). Additionally, users are unable to customize...". As of 2026-09-10, the recall status on record is Terminated, and MDM tags the root cause as software.

Recall record

Recall number: Z-1560-2010
Status: Terminated
Initiated: 2009-12-18
Posted: 2010-05-08
Terminated: 2010-06-22
Recalling firm: Animas Corp.
Product: One Touch Ping Insulin Pump using ezManager Max diabetes management software
Product code: LZG Pump, Infusion, Insulin
Reason for recall: Software malfunction which disallows users to download, view and print information from their pump (including blood glucose, insulin delivery, carbohydrate and pump events). Additionally, users are unable to customize the built-in food database and pump settings using the software.
Root cause tag: software
FDA root cause: Software design
Action: The recalling firm telephoned the patients/users to inform them of the problem. A letter dated 12/22/09 was also sent to users. Users will have a replacement unit sent to them so that they will be able to fully utilize the pump and the software. As a courtesy a letter dated 12/22/09 was issued to the health care provider/prescribing physician for the affected users.
Quantity in commerce: 21 pumps
Distribution: The pumps were provided to patients/users in CA, CT, FL, GA, ID, MA, MO, NJ, OH, OR, PA, TX, and WA
Product codes and lots: Pump serial numbers: 00-72187-15, 00-72194-15, 01-72188-15, 02-72196-15, 04-70673-15, 05-72199-15, 11-70768-15, 18-67503-15, 23-69304-15, 25-66538-15, 30-69170-15, 40-69613-15, 67-69696-15, 75-72201-15, 76-72202-15, 89-71176-15, 90-71177-15, 96-70468-15, 97-72191-15, 98-72192-15, and 99-72193-15.

Product code LZG

K080639Class IISymphony Glucose Management SystemAnimas Corp. / cleared 2008-06-24

MDM coverage of this record lists here, newest first.

About this record

Sourced from the FDA device recall database and the FDA enforcement reports, both ingested from openFDA. The recall record supplies the product, the reason and the product code; the enforcement report supplies the classification. The two datasets are exported by FDA on different days, and the date above is the older of the two, so nothing on this page is newer than it says.

MDM adds the root cause tag, derived from FDA’s own root cause text, and the cross-links to the product code, the clearances named on the record and MDM coverage. Where a recall has not been joined to an enforcement report, no classification is shown.

Data as of 2026-09-30, the FDA export date for this dataset. Page last changed 2026-09-05. View this recall on fda.gov (opens on fda.gov)