Z-0896-2011
Acuson Antares Ultrasound System Diagnostic Ultrasound system
Siemens Medical Solutions USA, Inc. / initiated 2009-09-30 / Terminated / root cause: software
Siemens Medical Solutions USA, Inc. began a recall of Acuson Antares Ultrasound System Diagnostic Ultrasound system on . The reason FDA records is "Software safety guard measures on the device malfunctioned to prevent the temperature from going over its limits when the device is used". As of , the recall status on record is Terminated, and MDM tags the root cause as software.
Recall record
- Recall number
- Z-0896-2011
- Status
- Terminated
- Initiated
- Posted
- Terminated
- Recalling firm
- Siemens Medical Solutions USA, Inc.
- Product
- Acuson Antares Ultrasound System Diagnostic Ultrasound system
- Product code
- ITX Transducer, Ultrasonic, Diagnostic
- Reason for recall
- Software safety guard measures on the device malfunctioned to prevent the temperature from going over its limits when the device is used.
- Root cause tag
- software
- FDA root cause
- Software design
- Action
- Field notification in the form of a Customer Safety Advisory Notice was initiated on 09/30/2009 by the firm, and the notice was mailed to all affected customers Siemens sent a CUSTOMER SAFETY ADVISORY NOTIFICATION letter on September 30, 2009. The letter identified the product, the problem, and the action to be taken by the customer. Customers were instructed to disconnect and reconnect the V5Ms transducer between uses until their local Customer Service Engineer installs the software update to their system. For any questions customers were to contact their local service support person. For questions regarding this recall call 650-694-5398.
- Quantity in commerce
- 452
- Distribution
- Worldwide Distribution - United States (nationwide) and the countries of Australia, Austria, Azerbaijan, Brazil, Belarus, Canada, Chile, China, Czech Republic, Denmark, Egypt, France, Germany, Greece, Guatemala, Croatia, India, Indonesia, Italy, Jordan, Japan, Latvia, Malaysia, Mexico, Moldova, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Taiwan, Turkey, Ukraine, United Kingdom, Uruguay, Uzbekistan, Venezuela, and Vietnam.
- Product codes and lots
- Model Numbers begins with 1003, 1004, 059 and 086 with product version 5.0, and softeare version 200.0.079
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